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CFPB Statement Regarding LEP Consumers

The Consumer Financial Protection Bureau (CFPB) issued the January, 13, 2021 "Statement to outline compliance principles and guidelines that encourage financial institutions to expand access to products and services for LEP consumers."
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 Recent News

  • "[T]he Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services announces that it has entered into a Voluntary Resolution Agreement (VRA) with the Arizona Department of Child Safety (DCS) to ensure that individuals with limited English proficiency (LEP) are provided meaningful access to DCS programs and activities, including reunification services."  January 7, 2021 Press Release.  

    Voluntary Resolution Agreement (PDF)


  • This checklist provides a list of components Enhanced Collaborative Model anti-human trafficking task forces should consider when developing a language access protocol. Per OVC definition, A language access plan is an organizational document that contains a comprehensive set of policies and procedures that ensure that limited English proficient individuals will have meaningful access to that agency’s programs, services, and products. This checklist can be used as a guide for the development of a strong protocol. While it is not mandatory to include all items, it is important that task force members discuss and agree what should be included specific to their local task force.

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Communicating Effectively with Limited English Proficient Individuals

Breaking Down the Barriers: Translating Limited English Proficiency Policy into Practice

Overcoming Language Barriers: Creating Language Access Policies, Plans and Procedures