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Public Benefits and Health Care

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Description

Nutrition Assistance 

Limited English Proficiency (LEP), U.S. Department of Agriculture, Food and Nutrition Services

FNS Instructional 113-1, U.S. Department of Agriculture, Food and Nutrition Services

Supplemental Nutrition Assistance Program (Food Stamps), Materials Available in 36 Non-English languages, U.S. Department of Agriculture, Food and Nutrition Service

National School Lunch Program, Translated Applications in 49 Languages, U.S. Department of Agriculture, Food and Nutrition Services

Temporary Assistance for Needy Families 

What are a TANF agency's obligations with regard to serving applicants and beneficiaries with limited English proficiency?, U.S. Department of Health and Human Services, Office for Civil Rights (OCR)

TANF-ACF-IM-2000-05 - Policy Guidance on the Title VI Prohibition Against National Origin Discrimination as It Affects Persons with Limited English Proficiency (LEP)

The Application Process For TANF, Food Stamps, Medicaid, and SCHIP. Chapter 6. The Language Dimension of Applying for Assistance: Strategies to Meet the Needs of Limited English Speakers, Urban Institute, 2003 

Health Care

Language Access Standards

Enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care (National CLAS Standards), Office of Minority Health, U.S. Department of Health & Human Services- April 2013 (PDF Version) (Additional Information)

Oral, Linguistic, and Culturally Competent Services Guides for Managed Care Plans, Centers for Medicare & Medicaid Services (CMS)

Honing Cultural and Linguistic Competence, Agency for Healthcare Research and Quality (AHRQ)

Language Assistance Services for Patients

Ensuring the Rights of Persons with Limited English Proficiency in Health Care During COVID-19 (PDF), Office for Civil Rights, U.S. Department of Health and Human Services, Español - May, 12, 2020

TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module, Agency for Healthcare Research and Quality - March, 2013

Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, Agency for Healthcare Research and Quality - September, 2012

A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations, Office of Minority Health, U.S. Department of Health and Human Services - 2005

You Have the Right to an Interpreter Campaign, Massachusetts Office of Health and Human Services, audio and text of transcript is available in 9 non-English languages

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care A Roadmap for Hospitals (PDF), Joint Commission - 2010

Webinar: Language Access Issues in Social Security and Medicare, National Senior Citizens Law Center - October 8, 2013

Webinar: Addressing Health Disparities: Language Access Advocacy for Limited English Proficient Seniors, National Senior Citizens Law Center - December 13, 2011

Health Centers: Improving Health Care Access For Limited English Proficient Patients, Association of Asian Pacific Community Health Organizations and the California Primary Care Association - March 2004

Enforcement

U.S. Department of Health and Human Services, Office for Civil Rights, Voluntary Resolution Agreement with the Pennsylvania Department of Human Services - December 19, 2019  [Agreement]

U.S. Department of Health and Human Services OCR Addresses National Origin Discrimination in Alabama Child Welfare Programs- October 25, 2017, Agreement - August, 2017

Enforcement Success Stories Involving Persons with Limited English Proficiency, U.S. Department of Health and Human Services, Office for Civil Rights

OCR launches national compliance review initiative, "Advancing Effective Communication in Critical Access Hospitals," U.S. Department of Health and Human Services, Office for Civil Rights (OCR) (Report in PDF) - April, 2013

Other Health Care Resources 

Limited English Proficiency (LEP) Resources for Effective Communication, U.S. Department of Health and Human Services, Office for Civil Rights

Language Access Resources and Publications, National Health Law Program

Symbol Usage In Health Care Settings for People with Limited English Proficiency (PDF), Hablamos Juntos, The Robert Wood Johnson Foundation - April, 2003